Director of Surgical Services Tip of the Week – John Olmstead
Have the Entire Staff Prepared for Questions During Hospital Surveys
John Olmstead shares his tip of the week. On-site surveys are stressful, whether they are expected or unannounced. However, many benefits depend on being an accredited organization. John Olmstead, senior director of surgical and procedural services at Lurie Children’s Hospital of Chicago, suggests a smooth way to lower the pressure on everyone: include survey prep in staff orientation.